Refund Poilcy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ancientcrafting.com.
Return Eligibility for Bulk Orders
Returns on bulk orders are limited and subject to approval. We encourage customers to review all product specifications before placing a large-volume order.
We will accept returns or issue replacements only under the following conditions:
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Items received are defective or damaged
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Wrong items were shipped
Reporting a Damaged Product
If you receive a damaged product, please contact us within a days of delivery. To process your claim efficiently, please provide the following:
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Your order number
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A clear description of the damage
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Photographs showing the damaged item and packaging
- Clear video of unboxing item